When you hear “telehealth,” you might imagine chatting with your doctor via video from the comfort of your living room. But telehealth, or telemedicine, is more than social-calling; for older adults, it can become a powerful way to stay connected to care, stay independent, and avoid unnecessary travel. According to a recent AARP report, 73% of adults aged 50 and older used telemedicine services in the preceding 12 months, and 90% of them were very or somewhat satisfied. 

Yet, telehealth isn’t without its challenges — especially for older adults who may juggle technical hurdles, sensory issues, chronic conditions, and concerns about safety or privacy. A Techtarget survey in 2021 found that almost a third of adults aged 50 and over worry that telehealth visits aren’t as effective as in-person ones. 

What Telehealth Really Means

Telemedicine uses technology — video calls, audio conversations, secure messaging, or remote monitoring devices to provide health care from a distance. It can include:

• Virtual visits with your doctor for routine check-ups, follow-ups, or certain chronic condition management.
• Medication reconciliations or prescription renewals.
• Remote monitoring of vital signs (for example, blood pressure or glucose) with devices that send data to your provider.
• Behavioral health or counseling sessions via video or phone.

For older adults, telemedicine isn’t just a convenience — in some cases, it’s a necessity. A US Health Resources & Services Administration (HRSA) guide states that about 75% of adults aged 65+ have at least one chronic condition, making frequent contact with health services more likely.

Why It’s Worth Considering

Here are some of the real benefits of telehealth, especially for seniors:

• Less travel and less fatigue — No more driving long distances to clinics or sitting in waiting rooms.
• Better continuity of care — If mobility or weather sometimes keeps you homebound, telehealth can help keep you connected to your provider.
• Quicker access for simple issues — In many cases, a quick video or phone call can address minor concerns, check-ins, or medication questions.
• Comfort and convenience at home — Your surroundings are familiar, you may feel more relaxed, and you can include a caregiver or family member easily.
• Safety from external risks — Particularly valuable during flu season, extreme weather, or when access is difficult.

What to Check Before You Book a Telehealth Visit

Just like any important appointment, telehealth visits benefit from a little prep. Here’s what to review:

1. Is your internet or phone setup reliable?
   • Ensure your device (tablet, smartphone, computer) is charged and connected.
   • If video will be used, check that your camera and microphone work.
   • If you have limited broadband or poor connectivity, ask if a phone-only (audio) visit is acceptable. The federal site for older adults recommends this as a backup. 
2. Is your space ready?
   • Choose a quiet, well-lit room where you’re comfortable speaking openly.
   • Have any relevant health devices nearby (e.g., blood pressure cuff, glucose meter) if your provider asked.
   • Make sure you can see and hear clearly — if you use hearing aids or glasses, wear them.
3. Collect your information ahead of time
   • List your current medications (name, dose, frequency).
   • Note any symptoms or concerns you want to raise.
   • Keep a list of recent medical tests, changes since your last visit, or questions you want answered.
4. Ensure privacy and security
   • Use a secure, official platform your provider recommends (not just a public app).
   • Check that no one can overhear or interrupt unless you’re comfortable.
   • Ask if the session is being recorded — you have the right to know.

Common Pitfalls & How to Avoid Them

Telehealth is a great tool — but it isn’t a perfect substitute for all care. Older adults may face risks or limitations; here’s how to address them:

• Reduced physical examination: Some diagnoses require in-person touch, imaging, or certain tests. If your provider says you need a physical exam, don’t delay going in person.
• Technology access & usability: Older people may be more hesitant about telehealth due to physical or cognitive issues or lack of connectivity.
• Privacy & security concerns: Patients may worry about their health data being compromised. Choose platforms that meet HIPAA or equivalent standards and ask your provider about safeguards.
• Over-reliance on telehealth: Some issues, such as complex diagnostics or surgeries, require in-person assessment. Think of telehealth as a supplement, not a replacement.
• Connectivity and rural access issues: Older adults in rural or underserved areas may struggle with internet speed or device availability, limiting video-based visits. If needed, plan for audio-only or have a caretaker assist.
• Understanding consent, expectations, and costs: Know what your insurance covers, whether telehealth counts as an in-office visit, and what you might be charged. Ask your provider ahead of time.

Safe Practices to Follow During Your Visit

Make every virtual visit count:

• Log on 5-10 minutes early: Technical glitches happen; extra time gives you a buffer.
• Have a backup plan: If video fails, make sure you can switch to audio or a phone call.
• Use a quiet environment: Eliminate background noise so you can clearly communicate.
• Speak slowly and clearly: Especially if your internet connection is weak — clarity matters more than speed.
• Keep a notepad: Write down what your provider says so you don’t have to remember everything later.
• Include a caregiver or family member if needed: They can help with tech setup, questions, or follow-up tasks.
• Follow-up explicitly: At the end of your visit, ask: What are the next steps? When is an in-person visit required? How will I get results or prescriptions?

Making Telehealth Work Long Term

Telehealth isn’t just for when you’re feeling stuck at home. Treat it as part of your ongoing health plan:

• Schedule periodic check-ins: Even when you’re well, a telehealth visit may be more convenient for monitoring medicines or stable conditions.
• Integrate remote monitoring: If you have chronic conditions, ask whether your provider supports remote devices (e.g., blood pressure cuffs connected to your health portal).
• Watch your usage and comfort level: If you feel frustrated or a visit didn’t meet your needs, note why, then discuss alternative formats (in-person, hybrid).
• Stay tech-ready: Update your device regularly, keep passwords secure, and make sure software is current.
• Consider the cost and coverage: Understand whether the visit is billed the same as an in-person visit. Ask your insurer or provider whether there are cost differences.
• Choose the right provider: A portal or video service with your regular doctor will often give you better continuity and fewer surprises than a “new” telehealth service.

When Telehealth Isn’t Enough

There will still be times when a virtual visit just won’t do:

• If you have sudden severe symptoms (chest pain, stroke signs, major injury) go to a hospital.
• If you need imaging, labs, physical therapy, or a detailed physical exam.
• If you or your provider feel you’re not getting the clarity or connection needed virtually.
• If technical issues persist (e.g., you can’t see or hear well enough, or you don’t feel comfortable).

When in doubt, treat telemedicine as an option, not the only option.

Conclusion

Telemedicine is far more than just a quick video call—it’s a tool that helps older adults stay connected, engaged, and in control of their health from wherever they are. It doesn’t replace in-person care entirely, but when set up properly, with preparation and good communication, it becomes a reliable ally.

At LL Medico, we believe that telemedicine is a great way to reduce healthcare costs. And saving on senior care costs is what we strive to offer. With our loyalty rewards, you earn 5% cash back on all purchases and our affiliate program pays up to 10% commission on successful referrals. And, what’s more, delivery is free regardless of order value. 

For all your adult diapers, personal care items, diabetic products and more, contact LL Medico to start saving. You can call us at (855) 422-4556 or email support@llmedico.com. On weekdays between 9 am and 5 pm EST, we’re also available to chat online.