Policy definitions
For the text that follows on this web page, the words 'We', 'Us', 'Our' represent our company which is named LL Medico USA, Inc. The words 'You' and 'Your' represent our website visitors, potential customers, as well as actual customers.

Preamble
All orders accepted are subject to the terms and conditions as set out below.

Office Hours
LL Medico office hours are Monday through Friday 9:00 am - 5:00 pm EST. Due to an increase in identity theft, we no longer take fax or phone orders. LL Medico is an Internet company and we find it most efficient to handle all customer service inquiries via e-mail. (Please do NOT send your credit card and other sensitive personal information by e-mail; our secure shopping cart is there for this purpose) By using e-mail, you will be assured the quickest answer to your question (answers provided within 1 business day). This allows us to keep overhead to a minimum and provide you with products at affordable and sustainable prices.

Security Regarding Your Purchase
At LL Medico, we use the latest encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online. We do not sell, rent, or divulge your personal information to any person or company. Thousands of customers have purchased goods online at llmedico.com without a security issue. We are proud to have a claim-free history since opening our online store in 1997. LL Medico is a name you've long trusted to provide you with quality incontinence products and services.

We will never request your password, user name, credit card information or other personal information through e-mail. This practice, called "phishing", is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. Security protections do not work in e-mail. Make sure you send personal and payment information using only LL Medicos secure shopping cart.

To further ensure your privacy, LL Medico packages and ships all products from our location in West Chester, Pennsylvania. No fulfillment agency or additional third party will have access to your personal information.

The easiest way to identify whether you're on a secure site is by the web address in the URL (Uniform Resource Locator). If the Web address begins with "https://", then you're on a secure site. If the address begins with "http://" (without the "s"), then you are on a non-secure website. Also, your browser displays a padlock icon to indicate you are on a secure site. Usually, this icon is displayed near the bottom on the right side or next to the web address. On LL Medico’s secure website you will enter "https://" safe area when you get to the ordering form in our shopping cart system. Your computer will then begin communicating with our server in secure mode, and the "http" in the web address will be replaced by "https".

While shopping on the Internet, we advise you to always check the browser address bar to confirm you are on the correct web page and not a lookalike. We also warn that if you have been re-directed from one site to another never enter a password or personal information.