Ordering Information

Incontinence Pants
Plastic Pants
Reusable Diapers
Urine Bag Holders
Mattress Covers
Incontinence Pads
Adult Plastic Bibs
Waterproof Swimwear
Other Products
Clearance Items

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Ordering Information
Privacy and Security

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Office Hours
Our office hours are Monday through Friday 9:00 am - 5:00 pm EST. We no longer take orders via fax or phone. LL Medico is an Internet company and we find it most efficient to handle all customer service inquiries via email. By using email, you will be assured the quickest answer to your question (answers provided within 1 business day). This allows us to keep overhead to a minimum and provide you with the lowest pricing possible!

Security Regarding Your Purchase
At LL Medico, we use the latest encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online. We do not sell, rent, or divulge your personal information to any person or company.

Mail-in Orders
An order can be placed by using our shopping cart system and clicking the 'Printout for Mail-In Order' button. This order printout then can be mailed to:

with a check or money order payable to: LL Medico USA, Inc.
We do not accept COD orders or payment by direct bank transfer.

Online Orders
An order can be placed securely online via our shopping cart. Just add items to the cart directly from the product page you are viewing. When finished click the "Go to Secure Checkout" button on the shopping cart page to be brought to our secure server where you can securely enter your ordering information and submit your order. We only accept Visa and MasterCard at this time. The company name that will appear on you credit card statement is "LL MEDICO". Click here to view our policies on privacy and security.

Note: Our shopping cart generates and sends you automatically an email detailing your order information.

Billing
Your credit card is not billed until your package is to be shipped with the exception of special orders, personal custom sizing, and non-saleable colors and designs.

Special Orders
Special orders, personal custom sizing, and non-saleable colors and designs CANNOT be cancelled after the order has been placed with the factory and your credit will be billed immediately.

Shipping and Handling
All shipments are shipped via USPS Priority Mail and are insured. We ship worldwide. Shipments of in stock items usually ship within 48 hours. Out of stock items and special orders will take longer depending on availability.

APO/FPO orders are treated as regular US domestic orders and shipped via USPS Priority Mail.

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Shipping Rates:

Domestic

USA $6.95*

* For orders up to 1 lb. in weight for all USPS shipping zones. For orders over 1 lb., shipping will be charged according to USPS shipping rate for your zone.

International

Canada & Mexico: $12.95**

All other countries $13.95**

** For orders of 3 or less pants. For orders of 4 or more pants, and orders with mattress covers, lined pants, diapers or disposable pads the rate will be according to Air Mail Shipping charge, due to these item's bulk and weight.

These rates are for USPS shipping only. If you request another shipping method (e.g., UPS, Fedex, etc.) you will be charged accordingly.

Discreet Shipping
Unless otherwise requested, we remove all incontinence products from the manufacturers printed packaging and ship them to you in discreet unmarked packing with "LLM" for the return address.

Shipment Tracking

Customers, who provide an email address when ordering, will be emailed an automated shipment confirmation that contains the tracking number upon dispatching of the order. Please do not contact us regarding a tracking number. Please note that special orders and out of stock items usually take 4-6 weeks to ship.

Important Notice: Regarding customs fees, some countries (UK, the E.U., and Canada in particular) charge customs fees or import duties on merchandise ordered from overseas. Please be aware that these charges are the customer's responsibility and are beyond our control. International orders that are returned as undeliverable or for refusal to pay local custom fees are subject to a 10% restocking fee in addition to the cost of shipping.

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Lost or Stolen Shipments (USA only)

In the event that an order has not been received within 14 (fourteen) days from receipt of a shipping confirmation, please contact us at sales@llmedico.com.

If USPS or UPS tracking indicates that an order has not been delivered in 30 (thirty) days from the date of shipment (the allotted delivery period established by USPS), then we will issue a full credit or replacement of order at the customer's discretion.

If USPS or UPS tracking confirms that your order was delivered, and you are not in receipt of it, we recommend that you first contact your local Post Office or UPS where it is possibly being held for you.

If USPS or UPS tracking confirms an order has been delivered, and you are not in receipt of it, then any dispute you have MUST be addressed with USPS or UPS directly. Delivery is assumed and designated as such by LL Medico (LLM) and the customer to be complete when confirmed as delivered by the USPS or UPS tracking system. Customers assume all risks and responsibility for the safety of a shipment upon delivery. LL Medico (LLM) cannot be responsible for theft or loss of delivered goods, and assumes no such liability.

Mail theft and mail fraud (i.e., the false reporting of stolen or unreceived mail) are federal crimes. We are happy to assist USPS and UPS authorities and our customers by providing any documentation that may be helpful in reporting and/or recovering a lost shipment.

Damaged Items
If you receive an item that has been damaged in shipping, please keep all packaging materials. Claims cannot be made if packaging materials are missing. Report the damage immediately to the carrier (e.g., UPS, U.S. Postal Service). DO NOT ship the package back to LL Medico! Instead, wait for the carrier to pick up and inspect the package.

Return Policy
All sales are final. NO RETURNS with the exception of defective or wrongly shipped merchandise (i.e., the items received were not what you ordered). For items been defective the determination will be based upon manufacturer whose decision is final, then exchanges are for identical items and size only. No substitutions allowed.

Please make sure you are ordering the correct styles, colors, sizes, etc. of merchandise. Due to the hygienic nature of incontinence products and United States health regulations, we cannot accept returns, give refunds, or make exchanges on any washable, reusable or absorbent incontinence products after the original package has been opened. This policy also applies to "buyer's remorse" (i.e., when a customer orders a product, opens the package, and then decides they don't want the product).

While every effort has been made to display the colors of our products as accurately as possible on our website, the actual colors you see will depend on your own monitor. We can not guarantee that the color displayed on your monitor will accurately reflect the color of the product on delivery.

In the case of defective or wrongly shipped merchandise, you must request an Authorization for Return of Merchandise (RMA) by contacting us within three (3) days of receipt of your order. No exceptions. Any unauthorized returns will be discarded immediately upon receipt for health and safety reasons.

All of our products are considered the same as undergarments and may not be returned if first used, for your safety, as well as the safety of others. Please make sure that you take extra care in measuring your size correctly, there are no returns for wrong sizes. Customers should review the product chart prior to ordering any vinyl or cloth garments. Also, bear in mind that sizes vary between our US and European manufacturers.

We have inspected every product prior to shipping. We only warranty that the products will arrive in good condition. Should a product fail for any reason (i.e., over stressing), we are not responsible. We do not warranty the performance of the product's usage. It is the costumer's responsibility to inspect the product immediately at arrival. If a defect is found prior to use, we will authorize a return for review. Your inspection of the product must occur within the first three (3) days of arrival at your address.

LL Medico will not repair or replace any product that has been worn or otherwise used.

Payments
Your payment for products must be sent in advance.

Personal Checks
Orders will not be shipped until the check is cleared which is 10 business days for personal checks. It is preferable to use certified checks or postal Money Order, traveler's check or money order which won't delay your shipment. Make checks payable in US Dollars (USD) only, to "LL Medico" Please make sure your check has your name and address on it. We cannot accept Eurocheques, or any checks which are not drawn on a US bank. No exceptions.

Assistance
If you require help with this ordering process, please fell free to contact us regarding any questions you may have.

Institutional and Bulk Pricing
Please contact us for additional information on institutional and bulk pricing.

Product Pricing
Cost reduction remains a significant challenge in any business and at LL Medico we aim to keep prices low. However, due to circumstances beyond our control, including, but not limited to, increasing material and labor costs, increased shipping costs, and the falling US Dollar versus the Euro in the case of our Netti products, this is not always possible. Despite those pressures, LL Medico has had great success in holding costs and charges below market averages.

Catalogs
To keep the cost of our products low, please do not request paper copies except in emergency. All most all necessary information can be obtained far more easily from our website.

Currency Conversions (for foreign transactions)
Please visit The Universal Currency Converter to get up to date conversions to US dollars.

Translations
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