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Incontinence Pads
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Ordering Information
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Incontinence Information
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Ordering Information
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Office Hours
Our office hours are Monday through Friday 9:00 am - 5:00 pm EST.
We no longer take orders via fax or phone. LL Medico is an Internet company
and we find it most efficient to handle all customer service inquiries via
email. By using email, you will be assured the quickest answer to your question
(answers provided within 1 business day). This allows us to keep overhead to a minimum
and provide you with the lowest pricing possible!
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Security Regarding Your Purchase
At LL Medico, we use the latest encryption technology, digital certificates,
secure commerce servers, and authentication to ensure that your personal
information is secure online. We do not sell, rent, or divulge your personal
information to any person or company.
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Mail-in Orders
An order can be placed by using our shopping
cart system and clicking the 'Printout for Mail-In Order' button.
This order printout then can be mailed to:
LL Medico USA, Inc.
1512 W. Chester Pike #255
West Chester, PA 19382-7754
with a check or money order payable to: LL
Medico USA, Inc.
We do not accept COD orders or payment by direct bank transfer. |
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Online Orders
An order can be placed securely online via our shopping cart. Just add
items to the cart directly from the product page you are viewing.
When finished click the "Go to Secure Checkout" button on the
shopping cart page to be brought to our secure server where you can securely
enter your ordering information and submit your order. We only accept Visa
and MasterCard at this time. The company name that will appear on you credit
card statement is "LL MEDICO". Click here
to view our policies on privacy and security.
Note: Our shopping cart generates and sends you automatically an email
detailing your order information.
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Billing
Your credit card is not billed until your package is to be shipped with the exception of special
orders, personal custom sizing, and non-saleable colors and designs.
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Special Orders
Special orders, personal custom sizing, and non-saleable colors and designs CANNOT be cancelled after the order
has been placed with the factory and your credit will be billed immediately.
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Shipping and Handling
All shipments are shipped via USPS Priority Mail and are insured. We ship worldwide. Shipments of in stock items usually ship within
48 hours. Out of stock items and special orders will take longer depending on availability.
APO/FPO orders are treated as regular US domestic orders and shipped via USPS Priority Mail.
Note: Please ensure that the correct postal delivery address is entered on the order as we cannot be held
liable for any missing packages dispatched to an incorrect or incomplete address through no fault of our own.
Note: Responsibility of the seller is terminated upon delivery of packages to the US Post Office or
similar carriers. We are not responsible for lost, stolen, or opened packages.
Shipping Rates:
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| Domestic |
| USA |
$6.95* |
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For orders up to 1 lb. in weight for all USPS shipping zones. For orders
over 1 lb., shipping will be charged according to USPS shipping rate for
your zone.
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| International |
| Canada & Mexico: |
$12.95** |
| All other countries |
$13.95** |
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For orders of 3 or less pants. For orders of 4 or more pants,
and orders with mattress covers, lined pants, diapers or disposable pads
the rate will be according to Air Mail Shipping charge, due to these item's
bulk and weight.
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These rates are for USPS shipping only. If you request another shipping
method (e.g., UPS, Fedex, etc.) you will be charged accordingly.
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Discreet Shipping
Unless otherwise
requested, we remove all incontinence products from the manufacturers
printed packaging and ship them to you in discreet unmarked packing
with "LLM" for the return address. |
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| Shipment Tracking |
Customers, who provide an email address when ordering, will be emailed an automated shipment
confirmation that contains the tracking number upon dispatching of the order.
Please do not contact us regarding a tracking number. Please note that special orders
and out of stock items usually take 4-6 weeks to ship.
Important Notice: Regarding customs fees, some countries
(UK, the E.U., and Canada in particular) charge customs fees or import
duties on merchandise ordered from overseas. Please be aware that these
charges are the customer's responsibility and are beyond our control.
International orders that are returned as undeliverable or for refusal
to pay local custom fees are subject to a 10% restocking fee in addition
to the cost of shipping.
USPS Tracking: Click Here
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Lost or Stolen Shipments (USA only) |
In the event that an order has not been received within 14 (fourteen) days from
receipt of a shipping confirmation, please contact us at
sales@llmedico.com.
If USPS or UPS tracking indicates that an order has not been delivered in 30 (thirty) days
from the date of shipment (the allotted delivery period established by USPS),
then we will issue a full credit or replacement of order at the customer's discretion.
If USPS or UPS tracking confirms that your order was delivered, and you are
not in receipt of it, we recommend that you first contact your local Post
Office or UPS where it is possibly being held for you.
If USPS or UPS tracking confirms an order has been delivered, and you are
not in receipt of it, then any dispute you have MUST be addressed with USPS
or UPS directly. Delivery is assumed and designated as such by LL Medico (LLM)
and the customer to be complete when confirmed as delivered by the USPS
or UPS tracking system. Customers assume all risks and responsibility for
the safety of a shipment upon delivery. LL Medico (LLM) cannot be responsible
for theft or loss of delivered goods, and assumes no such liability.
Mail theft and mail fraud (i.e., the false reporting of stolen or unreceived
mail) are federal crimes. We are happy to assist USPS and UPS authorities
and our customers by providing any documentation that may be helpful in
reporting and/or recovering a lost shipment.
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Damaged Items
If you receive an item that has been damaged in shipping, please keep all packaging materials.
Claims cannot be made if packaging materials are missing. Report the damage immediately to the
carrier (e.g., UPS, U.S. Postal Service). DO NOT ship the package back to LL Medico!
Instead, wait for the carrier to pick up and inspect the package.
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Return Policy
All sales are final. NO RETURNS with the exception of defective or wrongly shipped merchandise
(i.e., the items received were not what you ordered). For items been defective the determination
will be based upon manufacturer whose decision is final, then exchanges are for identical items
and size only. No substitutions allowed.
Please make sure you are ordering the correct styles, colors, sizes, etc. of merchandise.
Due to the hygienic nature of incontinence products and United States health regulations,
we cannot accept returns, give refunds, or make exchanges on any washable, reusable or absorbent
incontinence products after the original package has been opened. This policy also applies to
"buyer's remorse" (i.e., when a customer orders a product, opens the package, and then decides
they don't want the product).
While every effort has been made to display the colors of our products as accurately as possible
on our website, the actual colors you see will depend on your own monitor. We can not guarantee
that the color displayed on your monitor will accurately reflect the color of the product on delivery.
In the case of defective or wrongly shipped merchandise, you must request an Authorization for Return
of Merchandise (RMA) by contacting us within three (3) days of receipt of your order.
No exceptions. Any unauthorized returns will be discarded immediately upon receipt for health and
safety reasons.
All of our products are considered the same as undergarments and may not be returned if first used, for your safety,
as well as the safety of others. Please make sure that you take extra care in measuring your size correctly,
there are no returns for wrong sizes. Customers should review the product chart prior to ordering any
vinyl or cloth garments. Also, bear in mind that sizes vary between our US and European manufacturers.
We have inspected every product prior to shipping. We only warranty that the products will arrive in good condition.
Should a product fail for any reason (i.e., over stressing), we are not responsible. We do not warranty
the performance of the product's usage. It is the costumer's responsibility to inspect the product immediately
at arrival. If a defect is found prior to use, we will authorize a return for review.
Your inspection of the product must occur within the first three (3) days of arrival at your address.
LL Medico will not repair or replace any product that has been worn or otherwise used.
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Payments
Your payment for products must be sent in advance. |
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Personal Checks
Orders will not be shipped until the check is cleared which is 10 business days for personal checks.
It is preferable to use certified checks or postal Money Order, traveler's check or money order which
won't delay your shipment. Make checks payable in US Dollars (USD) only, to "LL Medico"
Please make sure your check has your name and address on it. We cannot accept Eurocheques, or any checks
which are not drawn on a US bank. No exceptions.
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Assistance
If you require help with this ordering process,
please fell free to contact us regarding any
questions you may have. |
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Institutional and Bulk Pricing
Please contact us for additional
information on institutional and bulk pricing. |
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Product Pricing
Cost reduction remains a significant challenge in any business and at
LL Medico we aim to keep prices low. However, due to circumstances beyond
our control, including, but not limited to, increasing material and labor costs,
increased shipping costs, and the falling US Dollar versus the Euro in the case
of our Netti products, this is not always possible. Despite those pressures,
LL Medico has had great success in holding costs and charges below market averages.
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Catalogs
To keep the cost of our products low, please do not
request paper copies except in emergency. All most all necessary
information can be obtained far more easily from our website. |
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Currency Conversions (for foreign transactions)
Please visit The Universal Currency
Converter to get up to date conversions to US dollars. |
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Translations
Click here for language translation.
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